Reference

Your Privacy Policy at xlbola

Our Privacy Policy explains what we collect when you open an account, enter the lobby, use DANA, OVO, GoPay or QRIS, and contact us from Indonesia.

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What This Policy Covers

xlbola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy matters before you enter VIP Baccarat, Legend of Hou Yi, Volleyball Betting, Crash Games, Bingo or Royal Fishing, so this policy focuses on the data path behind your account. We collect details you give during account creation, login records, device signals, wallet actions, chat

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messages and payment references linked to DANA, OVO, GoPay and QRIS. We use that data to run your account, verify wallet activity, protect access, answer your requests and meet rules that apply where service is permitted. We do not sell your personal data. When a payment
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rail or fraud check needs a reference, we share only the data needed for that task. Access and eligibility depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

3 Ways To Ask About Privacy

Privacy requests should reach the right team without sending the same message again and again.

DATA HANDLING

6 Privacy Controls We Use

We treat privacy as part of the account flow, not as a separate promise after you join.

Account creation

When you open an account, we collect the details needed to create your profile and secure your login. That can include your name, phone number, email, password record and the time your account was created.

Device and login checks

We record device type, browser, IP range and login time to help detect unusual access. If a new device appears, we may ask for an extra check before showing wallet or account details.

Payment references

DANA, OVO, GoPay and QRIS actions create payment references that help us match deposits and withdrawals to your account. We keep the reference, amount, time and status, not your wallet PIN.

Cookie choices

Cookies help keep your session active, remember basic preferences and measure page stability. You can clear them in your browser settings, but doing that may sign you out or reset saved display choices.

Record retention

We keep account and payment records only for operational, security and legal needs. When a record is no longer needed, we remove it from active systems or limit access to the smallest team required.

Change requests

You can ask us to correct contact details, review account data or explain why a record is kept. We verify identity first, because privacy requests can expose sensitive wallet and login history.

Privacy Questions Before You Join

These answers cover the privacy questions we receive most often before account creation and after the first wallet action. If your question includes a payment reference, send only the last digits or transaction time through chat first. We will tell you if email is the safer route for the full request.

We collect the details needed to create and protect your account, such as name, contact number, email, password record, registration time and login history. We also record device signals used to spot unusual access.

No. We do not store wallet PINs, app passwords or full payment credentials. We keep transaction references, amount, time and status so deposits or withdrawals can be matched to your account safely.

Device and IP details help us protect your account when a login pattern changes. For example, a new browser, new phone or unusual location may trigger an extra check before wallet data is shown.

Yes. Contact us through live chat or email and we will verify your identity before changing contact details. We may ask for recent login timing or a wallet reference to prevent account takeover.

We keep records for operational, security and legal needs, then limit or remove them when they are no longer required. Payment records may be kept longer because wallet checks and disputes need traceable references.

Only team roles that need the data for account service, payment matching, security checks or legal duties can access it. We limit access by role and review requests that involve sensitive wallet history.

Use live chat from 09:00 to 23:00 WIB for quick questions, or email us for access, correction or deletion requests. Include your account name and contact number, never your wallet PIN.

Your Privacy Policy at xlbola

3 Ways To Ask About Privacy

6 Privacy Controls We Use

Account creation

Device and login checks

Payment references

Cookie choices

Record retention

Change requests

Privacy Questions Before You Join

01 What data does xlbola collect when I open an account?

02 Do you store my DANA, OVO, GoPay or QRIS PIN?

03 Why do you record my device and IP details?

04 Can I ask to change my saved phone number or email?

05 How long do you keep account and payment records?

06 Who can see my private account data?

07 How do I make a privacy request to xlbola?

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